FAQs

  • You can go right to our BOOKING PAGE and schedule a cleaning with ease. No call is needed, but we are always available for one.

  • Pleasanton

    Dublin

    Livermore

    Alameda

    Castro Valley

    Fremont

    Hayward

    Newark

    Oakland

    San Leandro

    San Lorenzo

    Union City

  • Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

  • We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

    This may vary based on differences in what was put in online form vs actual home

  • We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

  • Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

  • If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

  • If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

  • We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

  • You may cancel or reschedule your appointment up to 24 hours in advance for free. There is a $75 fee for cancellations that occur with less than 24 hour notice, and a $100 fee for cancellations that occur with less than 2 hours notice.

  • If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!